FAQ

Shopping

What Shipping Methods Are Available?

Currently, our different manufacturers each have their own unique methods for shipping & delivery. These vary and can be specified at checkout. Alternatively you can contact us

How do I place an Order?

To place an order, simply browse our website for items you like. Once you have found them - add to cart and proceed to checkout where you are able to complete your order with us!

Payment

What Payment Methods Are Accepted?

We accept: Visa Debit, Credit, Mastercard, Google Pay, Shop Pay and constantly adding more methods of payment!

Do You Ship Internationally?

Currently, we focus on shipping to the United Kingdom only. Note that there are restrictions on some products, and therefore cannot be shipped to certain locations within the UK.

Returns

Is buying online safe?

Buying online at cozee-living.co.uk is trusted and a secure portal. Any other website labelled as 'cozee living' and not operating under 'cozee-living.co.uk' should not be trusted.

Do I have to pay anything to return my items?

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

Read More

How do I return an item?

You must make sure to check if you are eligible for return: see returns policy.

To Return an item simply request return by fill out the form below.

Contact Us

Shipping

How long for shipping?

Shipping dates will depend slightly on stock availability, stock will be delivered to you directly from our warehouses and some items may come from a different warehouse even if placed on the same order.

We aim to have products shipped to our customers as soon as possible, some items that are in stock are available on a next day delivery service if ordered before mid day. Some larger items can take a little longer and we quote 5 to 10 days for these.

Some of our products are made to order these are mainly sofas, or sofa beds. Please see the products information page for lead times on these items as they carry from 14 days to 5 weeks depending on the manufacturer or brand.